Return Policy and Refunds

It is important for us that you are completely satisfied with your purchase.

If for any reason you do not absolutely love your selections, we gladly offer returns and Free exchanges for items unaltered, unworn, unwashed, undamaged and in original packaging that are postmarked within 14 days.

We accommodate exchange of hair extensions that have not been opened, worn or tampered with as we give priority to hygiene. You can exchange your unopened vicyhair Hair Extension set within fourteen14) days of you receiving your order.

We can only do returns for sets within the same range, if you wish to return your set for a different set range your exchange will be treated as a return.

in hair Extensions must be shipped back unopened in the original packaging and the packaging must not be spoilt in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice. Opened merchandise will not be exchanged.

You are accountable for all exchange shipping costs and we recommend that you send your exchange with a tracking number as vicyhair will not be held accountable for misplaced returns.